Privacy Policy
Version 2.0
Issued: 11th August 2022
This Privacy Policy governs the manner in which Fitmanor Limited collects, uses, maintains and discloses information collected from users of its services (trading as “Fitmanor”) and of the www.fitmanor.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Fitmanor.
We take your privacy very seriously.
The information we collect about you, if you agree to provide it, will allow us to provide products and services to you, and to contact you and send information to you about services where you may have an interest.
In providing us your information you thereby consent to us processing it for these purposes.
We will not pass your information on to any third party without your express permission, except as defined herein for the provision of services that you have requested, other than authorities and the police in the event of any investigation.
By visiting our Site and completing any of the consent processes (i.e. subscribing to a service and/or providing your contact information), you accept and consent to the practices defined in this privacy policy.
Governing legislation
Fitmanor Limited is incorporated in Jersey and is subject to the Data Protection (Jersey) Law 2018 (“DPJL”).
For the purposes of the DPJL:
the data controller is Fitmanor Limited, trading as “Fitmanor”
Fitmanor may use third-party processors to deliver specific services that are requested by you (see Processors below).
Information that we may collect from you
We may collect and/or process the following data about you:
Information you provide to us
You may provide information to us by entering into a rental contract with us or other contract to use our equipment, or by filling in forms on our Site, or by correspondence with us by email, letter, phone or other methods, or when reporting a problem with our Site, or otherwise contacting us.Personal Data - the information you give us may include: your name, address, email address, phone number, together with elements of your medical history and health status, and financial and credit card information, all of which is Personal Data and subject to the DPJL.
Information we collect about you
We may collect information about you in the process of delivering services that you have requested.Usage data - when you purchase, or rent, or enquire at Fitmanor, we will keep records of such activity.
In accordance with our legal obligation to prevent fraudulent or abusive use of our Site, some data may be automatically collected:
Technical information - non-personal identification information including your internet protocol (IP) address, the browser type and version with plug-in types and versions, the type of computer or device and technical information about User’s means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information;
Information about your visit - including the date and time, Site response times, downloads, errors, page visit time length, interaction (scrolling, clicks, mouse-overs), route to our Site from other websites, with the address of other Sites, or from search engine links to our Site including search engine address and search term used, and exit methods away from pages.
Our Site will not store any identifying information of your visit on your computer apart from a small text file called a cookie, which in itself does not contain any identifying information and does not mean that you entered the Site. See our cookie policy for more detail on cookies.
Depending on the configuration of your browser, pages and images you view on our Site may be stored on your computer. This feature, (which you can configure), is called caching.
Information we receive from other sources
We may receive information about you from third parties in relation to your use of our services.Activity-related data - when using the optional MyZone technology, data is collected by those providers which is accessible to us.
Data protection
All Personal Data and other data we hold is protected by us in accordance with the Principles of the DPJL.
Data security - We endeavour to take all reasonable steps to protect your data. All the data collected by us is stored on secure platforms in secure hosting facilities and we take all reasonable steps to ensure any access is pre-authorised and recorded.
How your information is used
The information we hold about you is used as follows:
Information you provide to us
This information is used to enable us to meet our obligations under any service contracts between you and us, especially to protect your health and safety in using our services, and/or our legal obligations, and/or;to respond to your requests for information about our products and services.
to notify you of changes to our services, or make suggestions/recommendations that may interest you, or
to investigate any suspected breach of the Terms of Use made by you or otherwise relating to you, or
deal with investigations by the police or other regulatory bodies.
Information we collect about you
We use this information as follows:to improve our Site and content for users and their devices;
to ensure our Site is safe and secure by monitoring activities within the context of continual process improvement, which is a best practice requirement of the DPJL;
to enable us to display relevant targeted advertisements to you about products and services that may be of interest.
Technical information and information about your visit
Information we receive from other sources
We use this information, in combination with information you provide to us, to enable us to meet our obligations under any service contracts between you and us.
Know your rights
Under the DPJL all individuals who are the owners of their Personal Data have specific and clear rights, which are:
DPJL: Individual Rights
Description
Right to Erasure
Every individual has the right to be forgotten upon request. The data controller must remove your Personal Data from its systems and request the same of any third-party systems of that controller.
Right to Access
Every individual has the right to access their Personal Data held about them upon request.
Right to Portability
Every individual has the right to request their Personal Data and use it for other parties they wish to engage with.
Right to Be Informed
Every individual has the right to be informed about how their Personal Data is being used, which may be provided upon request of the individual, or before the controller changes any use of that data, giving the individual the right to consent or object.
Right to Objection
Every individual has the right to object to the use of their Personal Data for any purpose proposed by a controller.
Right to Rectification
Every individual has the right to have errors in their Personal Data to be corrected.
Right to Restrict
Every individual has the right to restrict the uses of their Personal Data for any specific type of processing.
Rights on automated decisions & profiling
Every individual has the right to restrict or object to automated decision-making processes or profiling based on their Personal Data.
Remedies
Revoke your consent
In accordance with the DPJL, to revoke consent for processing of your data, please send an email with the word "Revoke" in the subject field to info@fitmanor.co.uk.
Data Subject Access Request (“DSAR”)
In accordance with the DPJL:
you may ask us to send you details about any Personal Data that we may hold about you, or
you may request that we correct any errors in the Personal Data that we may hold for you, or
you may ask us to delete any or all Personal Data that we may hold about you.
DSAR Fee
In accordance with the DPJL, we will provide our response to any DSAR free of charge within 30 days, unless a particular DSAR is subject to other regulatory requirements as defined in the DPJL, in which case we will inform you as required by those specific regulations.
Do we pass your information on to third parties?
We may pass your data to other parties as follows:
Where relevant, we may pass your data to our employees, suppliers and agents to administer the services provided to you by us or them, now or in the future.
We may disclose your data to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or suspected breach of the Terms of Use and (where appropriate) by you or otherwise where required by law.
Third party processors
We use third parties to process data and deliver services for the purposes shown. All of these processors may have access to some of your Personal Data as appropriate for the delivery of the purpose specified.
All of our third party processors are subject to our Controller-Processor terms, which limit their legal right to access Personal Data unless under supervision by our personnel or by other specific written consent from us.
Processor category
Purpose
Categories of individuals
Finance
Book-keeping
Invoicing
Credit control
Supplier payments
Customers
Suppliers
Employees
Communications
Internal communications
Customers
Potential customers
Employees
Business management
Customer management
Employee management
Customers
Potential customers
Employees
Email infrastructure
External communication
Customers
Suppliers
Potential customers
Employees
File storage
Internal file storage
Customers
Suppliers
Potential customers
Employees
Optional third party services
Fitmanor provides the facility to make optional use of third party services to enhance the experience of using our services. Their privacy policies can be found at the following links:
Links on our Site to other websites
Please be aware that the Fitmanor Site and/or published materials may link to other websites that may be accessed by you through our Site or materials.
We are not responsible for their data policies, content or the security of these linked websites. We do not have any control over the use to which third parties may put your data where you choose to purchase products or services or otherwise to contact them via our Site or materials.
Transfer outside the EU/EEA
Information you provide to us, or that we collect about you, may be stored or processed in the servers of third party processors appointed by us. These servers may be located outside of the EU/EEA in jurisdictions whose local data protection legislation complies with the requirements of the EU General Data Protection Regulation (GDPR).
This Site is hosted on a server within the EU but it is accessible via the internet and therefore may potentially be accessed by anyone around the world. Data processed by this Site is not knowingly transferred outside the EU/EEA.
Data Retention Policy
It is our policy to retain documents and records in either physical or electronic form for the following maximum periods upon termination of a relationship with an organisation or individual, subject to any specific requests to erase.
Category of individuals
Retention period
Customers
10 years
Suppliers
7 years
Employees
7 years
Fitmanor Employees
All employees of Fitmanor Limited are subject to strict terms of confidentiality regarding the data and operations of Fitmanor.
All employees of Fitmanor Limited are subject to and protected by the terms defined in this Privacy Policy.
Other Policies
Cookie Policy
Website Terms of Use
Privacy Policy Change Control
Any changes that we make to this privacy policy will be posted on this page. Please check this page at regular intervals to ensure that you are aware of updates or changes.
We reserve the right to notify any users of our services of any major change to our policies by email, except for users that have elected to opt out or revoke communications from us.
Contact
For any questions relating to your Personal Data, or to submit a DSAR, please contact our Data Protection Manager:
Michael Le Couilliard
Fitmanor
Michael@fitmanor.com
This document was last reviewed on 11th August 2022